Your privacy.

Updated October 14, 2026.

What we keep

Your username and email, a protected password hash if you use a password, and a Google account identifier if you connect or create your account with Google; account sessions; purchases and payment references; playlists, saved songs, following and listening history; and support requests. Artists also provide profiles, releases and payout-related information.

Why we use it

To sign you in, deliver your music, synchronize your library, prevent abuse, handle purchases and support, and show artists listening and sales statistics. Anonymous listener totals identify browsers, not verified people. We do not publish listener account emails in artist statistics.

Payments and hosting

Stripe processes payments. AWS hosts account data and media. Card details are handled by Stripe; they are not stored in the HDMediaPlayer music library. Essential cookies and device storage keep sessions and preferences working.

Google sign-in

If you choose Google sign-in, Google verifies your identity and provides basic profile information. We use your Google account identifier and verified email to create and recognize your HDMediaPlayer account. We do not request access to your Gmail messages, contacts or Drive files. HDMediaPlayer and LeadRelay have separate accounts and permissions. If an account already uses your Google email, confirm its existing HDMediaPlayer password once to connect Google. After connecting, either method signs in to the same account. Accounts without a password use Google.

LeadRelay Google sign-in

LeadRelay is a separate workspace at leadrelay.hdmediaplayer.com. If you use Google there, AWS Cognito processes your basic Google identity to sign you in. LeadRelay keeps your account identifier, email, display name, access status and role to manage invitations and workspace access. An invitation or team approval is still required before you can access leads. Workspace lead records, assignments, notes and call activity are shared according to team permissions; they are not shared with HDMediaPlayer listener accounts. Ask your workspace administrator about account or data requests. This Google integration does not request Gmail, contacts or Drive access.

Your choices

You can remove saved songs, clear listening history, unfollow artists, hide an artist, sign out, or request account deletion from Help, privacy & safety. Deletion requests require your HDMediaPlayer password and are reviewed by an owner. If you joined with Google and have no HDMediaPlayer password, contact us through the in-app help form for an account deletion request. The status appears there while your account remains available.

After listener account deletion, sign-in credentials and personal library data are removed. Purchase, payment, fraud-prevention and moderation records may be retained where necessary for refunds, accounting, disputes or safety. Creator accounts require a separate review of published releases, collaborators and outstanding earnings. Deletion is not an automatic refund.

Questions or requests

Open Help, privacy & safety to submit a request or report a song. Account recovery is available on the sign-in page.

Recommendations and artist declarations

Suggestions are calculated on your device using your saved songs and listening history. You can turn personalization off on the Listen page or clear history through your library. Genres and cover-art AI labels are supplied by artists and are not independent certification. AI-generated music is not allowed. Suspected violations can be reported through Help & Support for owner review.

Staying signed in

Sign-in can last up to 90 days without renewal. Returning to the app renews eligible sessions, up to one year from sign-in. Signing out, password changes and account removal can end access sooner. Your browser may also clear its cookies.

Artist brand assets

Personal and team logos are stored with the artist account and loaded by authorized creative tools. Exported promotional images and videos are generated on your device. They are not automatically posted or uploaded to your public catalog.